The Agent's role has never been a more critical component than in the current era, as companies strive to improve brand engagement and customer experience.
At Globl.Contact, we are on a journey of evolution, investing in the talent of the future to better support you and your customers. Our tech-savvy, motivated and dedicated Ambassadors provide seamlessly and reliably global customer engagement. Supported by technology in all our services, our Agents contribute to measurably better CX.
To cement brand loyalty at every point of their CX Journey, the connection to customers must be strengthened. Thanks to innovative technologies and the social skills of our Ambassadors, they are able to tackle complex problems that your customers cannot solve through digital self-help. Globl.Contact thus designs and implements the unique Customer Journey you have always dreamed of.
Use a comprehensive omnichannel approach to sales and retention. With Globl.Contact Sales and Retention, we help you retain your existing customers and acquire new ones.
Much more than technical know-how! When it comes to technical problems, empathy and commitment make a significant contribution to building long-term customer loyalty.
We offer support in Tier 1 and Tier 2. In doing so, we draw on comprehensive, cross-industry experience.
Texting has become the ultimate communication tool. Millions of digital messaging conversations take place every day via Apple Business Chat, Facebook, WhatsApp and other channels such as SMS. Business messaging with Globl.Contact Experience Cloud helps you reduce costs, improve NPS, and stay connected with your customers.