Information pursuant to § 5 German Digital Services Act (Digitale-Dienste-Gesetz – DDG)
Globl.Contact GmbH
Hellenstraße 2
56179 Vallendar
Germany
Commercial Register: HRB 29338
Register Court: Local Court of Koblenz
Managing Directors:
Kai Czeschlik, Leon Wiemann, Hartmut Anderer
Contact
Phone: +49 261 899 65 82 6
E-mail: kontakt@globl.contact
VAT Identification Number pursuant to § 27a German VAT Act (UStG):
DE358406075
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/
Our e-mail address can be found above in the imprint.
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Privacy Policy
We take the protection of your personal data very seriously. Below, we inform you about the processing of your personal data in accordance with the General Data Protection Regulation (GDPR), the German Telecommunications-Digital Services Data Protection Act (TDDDG), and other applicable regulations.
Globl.Contact GmbH
Hellenstraße 2
56179 Vallendar
E-mail: kontakt@globl.contact
We have appointed a Data Protection Officer, who can be contacted at:
E-mail: datenschutz@globl.contact
As a service provider, we generally do not process end-customer data under our own responsibility.
Our role is to provide customer service on behalf of our clients. We usually work directly in our clients’ systems and process personal data solely on their instructions. The respective client remains the controller within the meaning of the GDPR.
We only process personal data under our own responsibility where this is necessary for initiating, performing, or managing business relationships. This includes in particular:
Contact details of business partners’ representatives (name, e-mail address, telephone number, job title)
Contract and billing data
Performance of contracts (Art. 6 (1) (b) GDPR), e.g. handling of customer projects
Legal obligations (Art. 6 (1) (c) GDPR), e.g. tax retention requirements
Legitimate interests (Art. 6 (1) (f) GDPR), e.g. direct marketing to business partners, market analysis, enforcement of legal claims
Consent (Art. 6 (1) (a) GDPR), e.g. newsletters, call recordings, cookies
If we contact business partners by phone or e-mail, this takes place only:
on the basis of an existing business relationship (Art. 6 (1) (f) GDPR, § 7 (3) UWG), or
after prior explicit consent (Art. 6 (1) (a) GDPR, § 7 (2) UWG).
Your rights: You may object at any time to the processing of your data for marketing purposes (Art. 21 (2) GDPR). We maintain an internal “Do-Not-Call List” to ensure objections are respected. Call recordings are only made with explicit consent and are deleted after defined retention periods.
If you give us consent (e.g. for advertising purposes), we document the time, source, and content of the consent. These records are stored for the duration of use and up to three years after withdrawal, to comply with statutory requirements.
Our website uses cookies and similar technologies.
Necessary cookies: to ensure technical operation (Art. 6 (1) (f) GDPR, § 25 (2) TDDDG).
Analytics/marketing cookies: only with your consent (Art. 6 (1) (a) GDPR, § 25 (1) TDDDG).
If tools are used (e.g. Google Analytics, Matomo), you will be informed in the cookie banner and we will name provider, purposes, legal basis, retention periods, and recipients. If no analytics tools are currently active, no such processing takes place.
Within Globl.Contact GmbH, only those departments that need the data to fulfill contractual obligations have access.
External recipients may include:
IT and hosting providers
Postal and telecommunications services
Tax advisors, banks, lawyers
Public authorities where legally required
We store personal data only as long as necessary for the respective purpose:
Contract data: for the duration of the contract and in line with statutory retention periods (typically 6 or 10 years)
Marketing data: until objection or withdrawal
Consents: up to three years after withdrawal (§ 7a UWG)
You have the following rights under the GDPR:
Access (Art. 15 GDPR)
Rectification (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Objection (Art. 21 GDPR) – especially to direct marketing
Withdrawal of consents (Art. 7 (3) GDPR)
You may exercise these rights at any time using the contact details provided above. You also have the right to lodge a complaint with the competent data protection authority (Art. 77 GDPR).
This privacy policy is current as of August 2025. We reserve the right to update it in the future.
