Remote first & only

We deliver CX - flexible, secure & adaptable

The right number of highly skilled Agents in your target language – native or near-native – exactly when you need them. With Globl.Contact, you can respond quickly to unforeseen events, meet seasonal demand and cover volume spikes through our expanded, experienced Agent pool that is aligned with your brand. Using "Work-from-Anywhere" Agents versus deploying them in stationary contact centers is significantly more flexible. Through our skilled workforce management team, we can offer over 90% schedule optimization and 10-20% lower TCO. "Work-from-Anywhere", the associated employee satisfaction, and higher loyalty is a key strategy for business continuity planning and avoids the single point of failure that a physical service location can represent.

Virtual operating model

Our "remote-only" teams are uniquely positioned to deliver exceptional customer experiences and business results:

Global experience

The "Work-from-Anywhere" program was developed to adapt the theme of "working" to the circumstances of our dedicated talents. "Don`t follow your Job! Let your Job follow you!" is the new maxim. Very data-driven, we find the right talent who are fully comfortable with the opportunities working remotely brings. Work-From-Anywhere Ambasssadors provide essential support - including customer service, technical support, revenue enhancement and back office - to clients across a wide range of industries.

Data protection

Our multidimensional multi-channel approach ensures data security by:

  • Face and voice recognition
  • Secure Data Intake (SDI) for encryption of secure data sets
  • Single Sign-On (SSO)
  • Data encryption throughout the communication process
  • PCI-DSS certified and HIP

Workplace and network security

Our monitored, secure, and privacy-focused work environment includes:

  • 100% encrypted voice transmission via Voice over IP (VoIP).
  • Virtual desktop security prevents saving, copying, transferring, or printing of customer data
  • Monitoring detects any attempt to operate outside of approved functions
  • Secured virtual private network (VPN)

Globl.Contact Cloud

Our Globl.Contact Cloud platform combines all relevant systems in a cloud-based architecture and adds another layer of security to working from home, thanks to

  • Biometric facial data
  • Detection of unauthorized devices and their use
  • Real-time visibility and evidence-based response

Work with us!