The right number of highly skilled Agents in your target language – native or near-native – exactly when you need them. With Globl.Contact, you can respond quickly to unforeseen events, meet seasonal demand and cover volume spikes through our expanded, experienced Agent pool that is aligned with your brand. Using "Work-from-Anywhere" Agents versus deploying them in stationary contact centers is significantly more flexible. Through our skilled workforce management team, we can offer over 90% schedule optimization and 10-20% lower TCO. "Work-from-Anywhere", the associated employee satisfaction, and higher loyalty is a key strategy for business continuity planning and avoids the single point of failure that a physical service location can represent.
Our "remote-only" teams are uniquely positioned to deliver exceptional customer experiences and business results:
The "Work-from-Anywhere" program was developed to adapt the theme of "working" to the circumstances of our dedicated talents. "Don`t follow your Job! Let your Job follow you!" is the new maxim. Very data-driven, we find the right talent who are fully comfortable with the opportunities working remotely brings. Work-From-Anywhere Ambasssadors provide essential support - including customer service, technical support, revenue enhancement and back office - to clients across a wide range of industries.
Our multidimensional multi-channel approach ensures data security by:
Our monitored, secure, and privacy-focused work environment includes:
Our Globl.Contact Cloud platform combines all relevant systems in a cloud-based architecture and adds another layer of security to working from home, thanks to